InumiToys will try to answer all your questions as soon as possible. We typically respond within 2 business days, Monday through Friday.
Please check your spam folder in case no response arrives within 2 business days.
Please refer to our returns & refunds policy: https://inumitoys.com/returns-refunds-policy/
Custom orders usually take 2-4 weeks to manufacture and ship (calendar weeks, not business weeks). However, during periods of high order volume, manufacturing and shipping times may be longer. If your order will take more than 4 weeks, we will notify you by email. Please note that manufacturing begins only after payment is received. For more details, please visit our Manufacturing and Shipping page. We send tracking details on the day your order is shipped.
Shipping costs vary, depending on where you live. They can be calculated on our Cart and Checkout pages. We offer cheaper (uninsured, very slow) shipping by Swiss Post and slightly more expensive FedEx International Priority (1-3 business days, excluding manufacturing time) which is insured up to 85CHF.
At the moment we support credit cards and cryptocurrencies. If your payment fails you should receive an e-mail with instructions how to retry. If you’d like to pay in another way please contact us by replying to the order confirmation e-mail.
Color customization is possible for an extra fee. If you are interested in a custom skin tone, please contact us using our contact form.
At the moment toys are single-size but we are working on expanding our offering, same goes for the shape of the toys.
We welcome feedback on what size/shape of toys would you like to be made either via the ‘Contact Us’ page or by commenting related posts on the ‘News’ page.
Once cured, our silicone has a very soft, pliable feel — similar to pressing into a firm gel or a dense marshmallow. This gives maximum comfort and flexibility while still maintaining durability.
Yes, there are no hints about the content or company logos present on the outside of the parcel.
You as the customer are responsible for all the charges imposed by your country. The parcel will be sent with export documents and commercial invoice where the toy will be marked as a ‘silicone sculpture’ and have the true value. Marking it as a gift would be untrue and we would face legal consequences for doing that.
There are two factors to this- firstly, as the toys are hand poured, it’s impossible to make two identical toys. We do our best to get as close as possible to the pictures. And secondly, variance in how different screens display colors impacts this quite a lot.
We’re sorry but we don’t support gift cards at the moment. The ‘Promo code’ option at checkout is used for codes that are acquired on special occasions (contests, promotion materials) and they are not purchasable.
Yes, we currently have no delays.