Manufacturing
Custom products are usually shipped within two to four weeks (calendar weeks, not business weeks). However, in some cases and due to high order volumes the manufacturing and shipping times may be longer- should it take more than 4 weeks we will notify you by e-mail.
Please note that we do not start manufacturing the product before we receive the payment and we reserve the right to modify at any time the manufacturing time without notice.
Shipping
We ship with FedEx, which is insured so if parcel doesn’t arrive please contact us and we’ll surely work out a solution that works for you- typically a re-try or refund.
We ship to a large number of countries. If your country is unavailable to select on the cart and checkout page then it means we do not ship to that country. Please do feel free to contact us (using the “Contact us” form) and we will explore if we can find any shipping option available for your country.
Products in stock are usually shipped within 5 working days. Please keep in mind that products in stock cannot be personalized – they are already manufactured. Therefore, no possibility to choose a color, size etc. We understand 5 days for shipping a ready made product is long but the problem is we need to synchronize pickups with our day jobs 🙁
Customs duties and taxes
We do not take responsibility or cover any additional sales tax, Value Added Tax (VAT), duty fees or any other charges charged by your country. It is customer’s responsibility and duty to cover and pay any arising charges relating to the international purchases. In case of a failure to pay charges imposed by the customs of your country, your package might be returned to us. Should that happen, you will receive a refund of what you paid decreased by the cost of shipping the item back to us.
Product visualization and reality
Product images are for illustrative purposes only and may differ from the actual product. Due to differences in screens, colors of products may also appear different to those shown on the site.
All our products are hand-crafted, therefore it is impossible to create even two identical items and the final product may vary in color, size, look, feel, finish or style of the product depicted on the product page. We will do our best to reflect as closely as possible the product from the product page, but we cannot guarantee an exact copy. The customer agrees to buying a product that may slightly differ from the item depicted on the product page. Please note that there might be slight differences in sizing. Products may also contain a few trapped air dots or show a little of mold flashing, both of which are unavoidable in the production process of silicone toys, but we do our best to minimize them and they do not render products unusable or defective. In case the customer states that he/she received a defective product, we shall solely decide if that is really the case.