Custom products are usually shipped within 3-7 days. However, in some cases and due to high order volumes the manufacturing and shipping times may be longer- should it take more than 2 weeks we will notify you by e-mail.
Please note that we do not start manufacturing the product before we receive the payment and we reserve the right to modify at any time the manufacturing time without notice.
Shipping takes additional time after the order has been manufactured. Shipping prices may vary and are subject to change at any time as well as the estimated times for shipping. We cannot guarantee the standard shipping times as they do not depend on us. In case of a package being lost, damaged or stolen after leaving its place of origin, we do not take responsibility. The customer takes all the risk. We advise to select the FedEx shipping, which is insured up to 85CHF so at least part of the price can be recovered in such event. Please be advised that there might be some problems with shipping purchased goods to some countries. In case of any problems relating to other countries’ politics, the customer assumes all risk.
We ship to a large number of countries. If your country is unavailable to select on the cart and checkout page then it means we do not ship to that country. Please do feel free to contact us (using the “Contact us” form) and we will explore if we can find any shipping option available for your country.
Shipping cost to your address can be estimated on the Cart page and is also calculated automatically during checkout.
Customs duties and taxes
We do not take responsibility or cover any additional sales tax, Value Added Tax (VAT), duty fees or any other charges charged by your country. It is customer’s responsibility and duty to cover and pay any arising charges relating to the international purchases. In case of a failure to pay charges imposed by the customs of your country, your package might be returned to us. Should that happen, you will not receive any refund.
Products in stock are usually shipped within 3 days. Please keep in mind that products in stock cannot be personalized – they are already manufactured. Therefore, no possibility to choose a color, size etc.
Product visualization and reality
Product images are for illustrative purposes only and may differ from the actual product. Due to differences in screens, colors of products may also appear different to those shown on the site.
All our products are hand-crafted, therefore it is impossible to create even two identical items and the final product may vary in color, size, look, feel, finish or style of the product depicted on the product page. We will do our best to reflect as closely as possible the product from the product page, but we cannot guarantee an exact copy. The customer agrees to buying a product that may slightly differ from the item depicted on the product page. Please note that there might be slight differences in sizing. Products may also contain a few trapped air dots or show a little of mold flashing, both of which are unavoidable in the production process of silicone toys, but we do our best to minimize them and they do not render products unusable or defective. In case the customer states that he/she received a defective product, we shall solely decide if that is really the case.