Terms and conditions


This website is operated by InumiToys. Throughout the site, the terms “we”, “us” and “our” refer to InumiToys. InumiToys offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (split into “Terms and Conditions”, “FAQ”, “Manufacturing and Shipping”, “Privacy Policy” and other pages for reading convenience), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Any new features or tools which are added to the current store shall also be subject to the Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions. If you do not agree to these Terms and Conditions and the Privacy Policy, you should leave the website immediately without further using or browsing it.

Online store terms

By registering at InumiToys and using our website, you represent that:

  • You are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site;
  • Minors are prohibitted from using the InumiToys Website. You should not show or share this Website with anyone that is a minor; parental control protections are widely available and may assist you in deterring the access to a potentialy harmful material for minors should there be such a possibility. Please be aware that we cannot guarantee the efficiency of the used protection measures.
  • You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction regarding the legal right to pornograhpic materials as well as sex toys (including but not limited to copyright laws);
  • You must not transmit any worms or viruses or any code of a destructive nature;
  • You understand that this website and a shop is dedicated to selling sex toys, which photos might be visible all over the Website;
  • You are not offended at a possible pornographic content of all sorts (language, nudity, BDSM, adult language, sexual activity) on the Website;
  • You are not forced to browse the Website and you do purchase offered sex toys at your own will.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

General conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used throughout this agreement and the way it is split into separate pages (“Terms and Conditions”, “FAQ”, “Manufacturing and Shipping” and “Privacy Policy”) is for convenience only and will not limit or otherwise affect these Terms.


Custom products are usually shipped within 3-7 days. However, in some cases and due to high volumes the manufacturing and shipping times may be longer.
We reserve the right to modify at any time the manufacturing time without notice. In case of any delays, we will contact you in order to confirm the course of action. Please note that we do not start manufacturing the product before we receive the payment.

Products in stock are usually shipped within 3 days. Please keep in mind that products in stock cannot be personalized – they are already manufactured. Therefore, no possibility to choose a color, size etc.


Shipping takes additional time after the order has been manufactured. Shipping prices may vary and are subject to change at any time as well as the estimated times for shipping. We cannot guarantee the standard shipping times as they do not depend on us. In case of a package being lost, damaged or stolen after leaving its place of origin, we do not take responsibility. The customer takes all the risk. We advise to select the FedEx shipping, which is insured up to 85CHF so at least part of the price can be recovered in such event. Please be advised that there might be some problems with shipping purchased goods to some countries. In case of any problems relating to other countries’ politics, the customer assumes all risk.

We ship to a large number of countries. If your country is unavailable to select on the cart and checkout page then it means we do not ship to that country. Please do feel free to contact us (using the “Contact us” form) and we will explore if we can find any shipping option available for your country.

Shipping cost to your address can be estimated on the Cart page and is also calculated automatically during checkout.

Customs duties and taxes

We do not take responsibility or cover any additional sales tax, Value Added Tax (VAT), duty fees or any other charges charged by your country. It is customer’s responsibility and duty to cover and pay any arising charges relating to the international purchases. In case of a failure to pay charges imposed by the customs of your country, your package might be returned to us. Should that happen, you will not receive any refund.

Credit card payment failure

In case of credit card being declined once the product had been already shipped, you give us a consent for resubmitting the cost until the full price of purchased items (including shipment) is fully paid.


We recognise that chargebacks can happen for a variety of reasons. However, if you make a card payment and later dispute a legitimate charge by raising a chargeback without merit or legitimate reason (as determined at our sole discretion), whether fraudulently or otherwise, we will pursue our claims against you to the fullest extent allowed by law. We will forward your information to the applicable law enforcement agency and your fraudulent chargeback may result in civil and/or criminal penalties.

Order cancellation

Order cancelled by Us:

You agree that even if your order is accepted, acknowledged and an order confirmation is sent to you, we may still cancel your order without any consequences on our side. We reserve the right to cancel any orders or to refuse a shipping of any product without providing any reasons, for any reasons and at any time. Please keep in mind that any information or statements provided by our customer service have no legal force.
All our products are made at order and subject to availability. It may happen that due to increased number of orders, materials that we use to craft products become unavailable. Should that happen and should we be unable to process your order, we will advise you as soon as possible and cancel your order. You will recieve a full refund. Please keep in mind that credit card companies may take their time to book money back to your account.

Order cancelled by You:

Please be aware that most of our orders are custom made, and all of our products are for personal use. For that reason, once a product is shipped – returns and exchanges are not accepted. You will also not receive a refund for a sent product. Please be aware that all products undergo a thorough control before being sent and the policy comes from healh and hygiene reasons.
If you want to cancel your order, please let us know ASAP via the contact formulaire on “Contact Us” page. Please make sure that you purchase a correct item and keep in mind that your cancellation will be subject to a 50% fee once we have started working on your order. Please see the Return Policy below for details.

Return policy

Our return policy varies depending on what stage is your order at:

An item has been shipped:

At InumiToys, we do our best to fulfill your expectations and we want you to be happy with your purchased toys. Please be aware that all products undergo a thorough control before being sent and the policy of “no-returns” comes from healh and hygiene reasons. There shall be no exception to this rule. We will not take any responsibility for any damage incurred to the merchandise after the shipment has been made. Please be aware that all orders are custom made. For that reason, once a product is shipped – returns and exchanges are not accepted.
However! If you spot a defect on your toy, please contact us via the contact formulaire on “Contact Us” page and provide us with any further details of the problem that may help us understand what is the issue. We will look into the matter and discuss possibilities. Please note that problems that appeared due to incorrect usage will not be deemed as defects. For instructions on correct usage please refer to “How to wear the strapon” and “Toy care” pages.
We will not accept any requests for refunds or returns when incorrect product, specifications, colour, size were purchased.

An item has been manufactured, but not yet shipped:

InumiToys items are custom made to your taste and liking. Therefore, once a product is manufactured according to your choices, we will unlikely be able to sell it. Therefore, for any product that has been made, but is still with us, we can offer you 50/50 deal. Meaning, you should receive a partial refund of 50% and we will charge a 50% restocking fee. In that case, the shipping costs are refunded whole and the 50% is calculated from the value of the ordered products.
Please keep in mind that credit card companies may take their time to book money back to your account.

An item has not been manufactured:

If you cancel your order and request a refund on a product we have not started working on, no restocking fee shall be charged and you should receive a full refund. Please contact us ASAP by replying to the order confirmation e-mail or via the “Contact Us” page, if you wish to have your order cancelled.
Please keep in mind that credit card companies may take their time to book money back to your account.

Website content, product availability and pricing issues

We offer a wide range of products. All product prices are in Euro and are exclusive of delivery. It may happen that some of the items listed may be wrongly priced, labelled or may be simply no longer available. It is possible that some other errors can be spotted on the item page. We do our best to have most up-to-date information on our Website. In case your desired product becomes unavailable, we shall contact you and inform you that for the time being the item is not available. Should you wish to wait for the product to be in stock again, the item will be shipped as soon as it becomes available; the credit card will be charged at the time of the purchase. In case the product will not be available anymore or you choose not to wait, we will cancel your order and make a full refund.
Please note that offered products’ prices are subject to change at any time. Please also note that pricing errors may occur across the Website. Should the item’s correct price be less than what is displayed on the Website, we should charge you the lower price upon your approval. Should the item’s correct price be more than what is displayed on the Website, we will either inform you about the mismatch in order to check whether you want to continue with the purchase or we will cancel your order. By purchasing an item from us, you understand and confirm that we are not obliged to send you any item bought at incorrect lower price.

Product visualization and reality

Product images are for illustrative purposes only and may differ from the actual product. Due to differences in screens, colors of products may also appear different to those shown on the site.
All our products are hand-crafted, therefore it is impossible to create even two identical items and the final product may vary a bit in color, size, look, feel, finish or style of the product depicted on the product page. We will do our best to reflect as closely as possible the product from the product page, but we cannot guarantee an exact copy. The customer agrees to buying a product that may slightly differ from the item depicted on the product page. Please note that there might be slight differences in sizing. Products may also contain a few trapped air dots or show a little of mold flashing, both of which are unavoidable in the production process of silicone toys, but we do our best to minimize them and they do not render products unusable or defective. In case the customer states that he/she received a defective product, we shall solely decide if that is really the case.

Accuracy, Completeness And Timeliness Of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Modifications To The Service And Prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Products Or Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Accuracy Of Billing And Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input (such as payment gateways).

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms and Conditions.

Third-Party Links

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

User Comments, Feedback And Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms and Conditions.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Personal Information

Your submission of personal information through the store is governed by our Privacy Policy. See our Privacy Policy for more details.

Errors, Inaccuracies And Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Prohibited Uses

In addition to other prohibitions as set forth in the Terms and Conditions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Disclaimer Of Warranties; Limitation Of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall InumiToys, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless InumiToys and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms and Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

These Terms and Conditions and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions).

Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.

Governing Law

These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Switzerland.

Changes To Terms and Conditions

You can review the most current version of the Terms and Conditions at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

Contact Information

Questions should be sent to us via the contact form available on the “Contact Us” page.